Only went to the old location a couple of times, since we moved back to the city. We were REALLY looking forward to the new location. I thought it may come close to being the most complete grocery for us. Stopped today after the Logan Square Farmers Market (which we love), and was really disappointed.
The produce section in the old location was almost non-existant, but most of what they had was good and they had an extremely small storefront. Really hoped for a large produce department, but the new one is not very large, which I do not understand. In my mind, most folks interested in a food co-op are into cooking and healthy, non-processed ingredients, which seems to point to a good sized produce section.
The layout of the entire store doesn't seem efficient, a lot of wasted space. Product selection seems poor, in my opinion. Maybe 5 dried legumes, no Italian (only Texas) arborio rice, and many other similar situations. But the quart size bottle juice selection was very large with at least three facings of each SKU. When you don't have enough foot print for food items, do you really need an aisle for cosmetics in a small grocery store?
Are the merchandizers there cooks? Have they been in retail previously?
I really hesitate to say this since I do not look hard at prices, especially when it is a small local business that I want to support, but the prices on packaged items are really high. Since we were just at the farmers market I didn't really look at produce prices. I thought they might be inflated to give a percentage off to members, but that doesn't seem to be the case on regular shopping, discounts are only for a quarterly bonus day.
There doesn't seem to be much incentive to become a member for $250 to $500. Mainly a quarterly bonus day?
I really try to refrain from negatives posts, but just really disappointed and feel the efforts the folks involved put in could have produced a better result.
Still have yet to find a decent grocery. Was really spoiled by Heinen's and Sunset Foods in the northern burbs. Even the north suburban Mariano's were great (and I wasn't really a fan) compared to the horrendous Chicago and Damen Mariano's. Pete's at Western and Lake is OK, but doesn't have a lot of our staples. The Whole Foods on Kingsbury may be the best option, but the traffic in that area is a deterrent.