Just got back from NC, and since I started this thread, I thought I should report back. Here's where we ate out:
Thu 12/23: Plane 4 hours late — while waiting, learned that O'Hare doesn't have the best Italian Beef in the city.
Fri 12/24: Break in last-minute shopping — Carolina Ale House, a local chain, about 25 brews on draft — mostly safe, mildly interesting choices, decent pub fare
Sat 12/25: Dinner at Carolina Crossroads in Carolina Inn (Chapel Hill): Normal menu not available — prix fixe buffet only. Buffet started late morning; our reservation was for 5:30 pm (last seating was 6). Since the offerings weren't changed during the day, it made for some pretty interesting meal choices (French Toast and Oatmeal for Christmas dinner, anyone?) Our party of 11 ordered wine and drinks shortly after being seated, with the idea of having a drink and a little conversation before going over to the buffet for food. Two ordered cocktails; nine of us were wine drinkers — my brother took charge of red, I had white. All drink orders were placed at the same time (you can tell where this is going, right?)
Within five minutes, my brother got the wine he ordered. A few minutes later, they brought the white and opened it. As they started to pour it for the initial sampling, I noticed — right winery, wrong varietal. I'd ordered a Sauvignon Blanc, they brought the same winery's (more expensive) Chardonnay. I pointed it out just before the first drops of the wrong wine were about to be introduced into my wine glass (The waiter's comment was "Lucky I didn't pour it for you." - Were they intending to charge us for the bottle if the first drop actually hit the bottom of my wine glass?) They immediately agreed to go back and get the right bottle. In the meantime we reminded them again of the two drink orders.
Ten minutes later they came back, and proved they'd learned a little: 1) they presented the bottle to me before opening it; but 2) it was the same bottle (at least unopened this time) that they'd trotted out previously. I tried valiantly to resist suggesting that they look for a bottle with a varietal name starting with "S" rather than with "C" (I would have been happy with a Semillion at that point); I'm not sure I was adequately able to resist. After another 10 minutes, the waiter came back to report that they'd sent someone to the basement (couldn't he have used the term "cellar"?) to find the Sauvignon Blanc. We again reminded another waiter of the two drink orders.
After approx. 35 — 40 minutes their drinks arrived. Well, technically, only one arrived. The other was ordered as a vodka Gibson; a vodka gimlet showed up. We asked for a replacement drink — it arrived about 15 minutes later.
By this time, the concept of a little nice chat over drinks had deteriorated, and two camps emerged: 1) waiting for drinks before starting on the food, and 2) dammit, screw the drinks and let's finally eat. I sided with the first group, not because I'm personally stubborn (I stubbornly insist I'm not), but because some of the seniors in the group wanted a chance at a drink and nice conversation first before going for food.
After another 10 minutes or so, amazingly, the Sauvignon Blanc we ordered actually arrived. After the perfunctory sampling and approval, I noticed that several waiters were conferring quietly with a guy who appeared to be the manager — the fact that the conference was at the end of our table suggested to me that they were considering us a "problem group."
The manager came over and asked if everything was alright. In our most respectful, WASPish manner we suggested that some elements of the service had been problematic. We also asked if, since at this point we were well beyond the time of the last seating, there would still be food left when we went up to the buffet. The manager assured us that they would make sure that everything on the menu remained available.
Again, it's easy to predict. I went to the buffet for salad, and selected some Caesar Salad for my plate (basically Romaine and Croutons, with dressing on the side) — except after putting the salad on my plate I realized they were out of Caesar dressing. I asked one of the attendants, and he said they'd refill it in a minute or two. Seven minutes later, another attendant came in, and I asked him about the dressing. He said he'd send it to the table. It arrived about 20 minutes later.
So by the time we got to dessert we were told "Sorry, we're out of the Bavarian Forest Cake" and "Sorry, we're out of the chocolate-dipped strawberries." The clear implication from the people making those comments was that we should have gotten there earlier.
But the manager wasn't particularly lucky that Christmas night. As I was retreating from all the "Sorry, we're out of" comments, I saw him in the hallway. I went up to him, starting the conversation with "I don't want to be a problem, but ..." I reminded him of what he had said previously about not running out of menu items. His response - "Well, I didn't mean that the same things would be available, but we'd try to find comparable things to replace whatever we run out of."
Admittedly, buffet meals are difficult to pull off — anything that's put out must be able to held for a long time — in this case possibly many hours — and still try to maintain the freshness of flavors. And I assume that the buffet concept wasn't the chef's idea — it was probably something foisted on the chef by management. Indeed, my guess is the chef and top staff was allowed to take Christmas Day off, bringing in junior staff, which may have contributed to all the problems.
And, in the end, they did bring out some (seemingly recently unfrozen) chocolate créme pie as a replacement for the Bavarian Forest Cake, and some clearly recently-dipped chocolate strawberries (although without the white chocolate and gold leaf accents on the strawberries we saw when we walked in).
I'm still wondering if I was too harsh, although I do think they set expectations at a level they failed to deliver. I think their damage control efforts were valiant, but they got themselves into the position to require damage control. But, it happens.
Sun 12/26 Lunch at Don Murray's, Raleigh — Another buffet (although my brother ordered ribs off the menu — they were near-perfect, Buffet pulled pork was a little tough and dry, but benefited greatly from the vinegary red pepper sauce. Sides — cole slaw, greens and (esp.) cabbage (!) were excellent, as was the fried chicken. Waitress (w. sassy attitude which added to the fun) admitted that they don't smoke during cold weather — they smoke their meat when weather is better and freeze a lot of it, then heat it up.
Sun 12/26 Dinner Café Phoenix Wilmington — Excellent, reasonably priced food. Started with Romesco Shrimp appetizer, Shaved Fennel & Pear salad, and Salmon a la Phoenix. Slightly funky interior — large interesting artworks, very reasonably priced
Prior to dinner, went to Front Street Brewery. I've been to a lot of brewpubs, and I brew my own beer, and I can say this place is top-tier (although their attempt at a low-carb blueberry beer — Loose Fit Blues — makes me wonder what they were thinking).
Mon 12/27 Dinner Circa 1922 — across the street from the brewery, offers a $17 3-course prix fixe menu (although that may be only for weeks when college students are out and it's off-season for beach types). The organic salad was excellent, the filet en croute creditable, and the dessert very good. Nice wine list, too.
Overall, it's a very small downtown, but there is probably a lot more to do there at other times of the year.
Last edited by
nr706 on May 26th, 2013, 3:21 pm, edited 3 times in total.