I know this is the thread to loathe Dominicks and I'm about to write about Jewel. . .but I guess in a way this post is about why it's easyto loathe Dominicks.
I actually like the Dominicks on Clybourn, south of Costco. Although we buy very little at any large grocery chain, this one seemed to have more of what we needed. And, they upgraded the lighting, offered more gluten-free items, and generally I prefered it over the closest Jewel.
But, too often the employees have that, "I'm part of a loser-company that treats me like crap and I'm not going to make it any better" attitude. Can't say that I blame them. . .much. The last time I went, the manager on duty was being a checkout person rather than being a manager and the entire time she checked my items, she complained to me about . . .well, about something. I tried not to listen. In addition, the lines there are often too long.
The Jewel on Ashland is closer to me. I can walk there. They do carry stuff we buy from this type of store, but I do prefer the Dominicks. The Jewel started cutting staff and putting in those self-checkout lanes, though. For a year, maybe longer, if you didn't want to self-check, you waited in long lines. They would have 6 self-check lines open and 1 cashier. So, it was really a dice roll between the two of them - slow and miserable service or slow and miserable service.
But, my last two trips to that Jewel have been vastly improved. Well, the store looks that same and all that and the meat selection certainly didn't get any better, but they now have cashiers. Multiple ones. Waiting JUST for you. On both occasions, none of them had more than one customer and I walked directly to an open lane and started unloading. WOW!
This won't make me shop there any more often, but I can easily forego ever setting foot into Dominicks again at this point.